Help Desk Automation with Nintex - Total eBiz Solutions

Problem:

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Solution:

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Capture required information and set notifications to keep requests moving
Route requests to the correct technician or escalate overdue tickets
Solve problems faster so you can get employees back to work
Integrate with knowledge bases to provide faster and more accurate responses
Integrate with ITIL/IT service management systems to ensure IT policy compliance
Get real-time data with insights into a number of incidents, time to resolution, and user satisfaction
Stop problems in the system before they start