Incident Management Software|Incident Management Tool- iTrack

Easily discover, assess and resolve IT incidents with iTrack!

Resolve IT Incidents and Issues in No Time

Organizations running tech services have to maintain round the clock availability to respond quickly to incidents. Teams encounter all sorts of issues, from routine tasks like account requests to security threats to major incidents. iTrack from TeBS, is an incident management system that tracks production issues, incidents, service requests and deployment change request management. It is built on a scalable and extendable workflow framework that enables business process automation.

iTrack offers powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.

iTrack – Simplify With Ease Your Incident Management Lifecycle

Let iTrack handle all of your service requests and incidents without any hassle.

Incident Management

Empower your team to resolve incidents quickly and make effective decisions by tracking incidents and issues through their lifecycle.

Service Request Management

Improve the efficiency and effectiveness of your service desk and IT operations through service request management tool using best-practice framework.

Change Management

Effectively track and monitor all request and change management workflows inside iTrack by mapping the sequence of connected steps in the life cycle of an incident.

iTrack Competency – Smart Incident Management Solution

Helping you keep track of incidents to resolve issues effortlessly. iTrack-an incident management tool proactively tracks the defects and resolves issues in the system. It offers customized templates for better incident management, hence promoting better collaboration.

Streamline Incident Management With Improved Visibility

Manage and keep an eye on all of your tickets from wherever.
Record events and service requests easily, respond quickly, and offer outstanding service while complying with SLAs.
Use predefined criteria to track, rate, and assign tickets.

Enhance Collaboration With Insightful Dashboard For Ticketing View

You may monitor your tickets and their status with a quick glance at the analytical dashboard.
You can view who is working on a ticket, its priority, and its status from a single page where you can engage with your team.
Monitor the progress or status of issues, as well as their resolution, using an interactive dashboard.

React Faster With Automated Service Request Workflows

A completely automated service request approach for corporate users, complete with real-time notifications and alarms.
Enables users to create tickets directly from the website and watch their status in real-time.
Improve operational efficiency by documenting and addressing concerns in a centralized location.

iTrack Benefits

iTrack has powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.

Key Components of iTrack

iTrack tracks production issues, incidents, service requests and deployment change request management with ease. It is built on a scalable and extendable workflow framework that enables business process automation.