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With RPA, healthcare providers reduce costs, gain efficiency, improve the quality of patient care and increase the amount of time spent with patients.

Healthcare is a constantly evolving and growth-oriented field. As there is a continuous increase in the number of patients, there is also an inherent need for more efficient and accurate back office processes for all healthcare providers. Present day advanced automation solutions such as Robotic Process Automation (RPA), assist users with tasks such as patient scheduling, billing, claims processing etc.

The healthcare industry comprises of several entities such as patients, doctors, insurance companies etc. RPA restores the balance between paperwork and people, allowing providers to focus on caring for and treating their patients with utmost efficiency.

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RPA streamlines the following processes in the Healthcare Industry

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Like other industries, the healthcare industry is also moving towards digitization. Patient information can now be accessed online by doctors and the patients themselves. These records are often transferred manually. In order to optimize the process and reduce the amount of manual labour, RPA efficiently automates the transfer of data from paper files and legacy systems to upgraded digital systems.  This facilitates transparency and ease of access of medical history for patients.

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Patients schedule and cancel appointments with their doctors on a regular basis. Cancellations prove to be expensive for health providers resulting in loss of other patients and time. With RPA, human intervention required to schedule and cancel appointments can be reduced, making appointment optimization possible.

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A patient visit involves filing of an insurance claim, billing for balance amount and monitoring of the accounts receivables. These processes are tedious and often prone to error. In this case, RPA proves beneficial for both healthcare providers and health insurance companies resulting in reduction of human error, increase in efficiency, better time management and better control of billing and claims processing.

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Hospitals need to keep track of supply levels of several inventory items such as syringes, gloves and needles based on projected demand and usage. This is an ongoing and time-consuming process. RPA assists in automating inefficient inventory systems by determining optimal inventory levels based on previous needs and demand patterns through the use of real-time reporting.


Digitized infrastructure supported by RPA in the healthcare industry has the following benefits

  • Increase in patient turnout for schedules appointments resulting in fewer cancelled appointments
  • Automated monitoring of Accounts Payable (AP) and Accounts Receivable (AR)
  • Digitizing patient records thereby eliminating human error
  • Enhancing services and improving the overall patient care experience

RPA is a great digital shift in the Healthcare Industry providing operational improvements for Hospitals and significant value for Patients.

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